In development

Monarc Voice

AI receptionist for UAE and India businesses

Monarc Voice answers your business calls 24/7, speaks to callers in their language, qualifies leads, books appointments, and sends every call outcome to your CRM — on your existing business number.

OVERVIEW

What Monarc Voice does

When a call is missed, the enquiry often disappears. Monarc Voice answers routine calls immediately, collects the information your team needs, and makes sure urgent or complex enquiries reach a person.

It works on the number your customers already know. Depending on your current phone setup, calls can be forwarded to Monarc Voice or connected through a compatible business phone system. We confirm the right setup before you go live.

Monarc Voice is built by Monarc, a cybersecurity company. Call recordings, transcripts, and lead details are business data, and the system is designed with tenant data separation, encryption in transit and at rest, role-based access, audit records, and configurable retention.

FEATURES

Everything included

Answers every call

Available during business hours, after hours, and when your team is already on another call.

Speaks your customer's language

Built for English, Arabic and Hindi, with Gujarati, Malayalam, Tamil, Telugu and Kannada in validation. Supported languages are confirmed during your pilot.

Books appointments

Checks availability, confirms the booking, and sends the details to the right person.

Qualifies leads

Asks the questions your team would ask and captures the details that matter, so follow-up starts with context.

Transfers to a person

You set the rules for urgent calls, sensitive topics, VIP customers, and anything the AI should not answer.

Syncs to your CRM

Every call outcome, transcript, and summary lands in Monarc CRM or your existing CRM, with the source attached.

HOW IT WORKS

From setup to results

1

Connect

Forward your business number to Monarc Voice, or connect your existing phone system. Your customers keep dialling the number they already know.

2

Answer

Every call is picked up 24/7, in the caller's language, using the business information you approve.

3

Qualify

Monarc Voice asks the questions your team would ask and captures the details that matter.

4

Act

Appointments get booked, leads get created, and urgent calls get transferred to a person.

5

Sync

Every call outcome, transcript, and summary lands in your CRM with the source attached.

6

Improve

Review transcripts and outcomes, refine the call flow, and expand to more languages and workflows as they are validated.

Be first to access Monarc Voice

Monarc launches Q1 2027. Join the waitlist now and get early access when we go live.

Join the WaitlistTalk to Us

FAQ

Frequently asked questions

An AI receptionist answers your business phone calls, understands why someone is calling, and handles approved tasks such as capturing an enquiry, booking an appointment, or transferring the call to your team.

Usually, yes. Depending on your current phone setup, calls can be forwarded to Monarc Voice or connected through a compatible business phone system. We confirm the right setup before you go live.

Monarc Voice is built for English, Arabic and Hindi, with Gujarati, Malayalam, Tamil, Telugu and Kannada in validation. We confirm which languages are available for your workflow during your pilot.

Yes. You define when a call should be transferred — urgent enquiries, VIP callers, pricing exceptions, or anything that needs a person.

Recording can be enabled or disabled based on your needs and the rules that apply to you. When recording is used, the call flow provides an appropriate notice and your account controls how long recordings are kept.

Monarc Voice is built with tenant data separation, encryption in transit and at rest, role-based access, audit records, and configurable retention. Our data handling is designed to align with UAE PDPL and India DPDP requirements.