Data Retention Policy

Last updated: 24 August 2026, 22:00 GST

1. Lead and Form Data

Information submitted via waitlist, contact, and access request forms is retained for as long as necessary to manage your enquiry or access request, or until you request deletion.

2. Analytics Data

Usage data collected via Google Analytics 4, PostHog, Microsoft Clarity, and Ahrefs is retained in accordance with those platforms' default retention settings. These tools load only after you accept analytics cookies. No personally identifiable information is stored in analytics tools.

3. Email Communications

Emails sent via Resend are retained in accordance with Resend's data retention policy.

4. Monarc Voice Data

Monarc Voice is in development. When a customer uses the service, the following categories of data may be retained on that customer's instructions:

- Call recordings (only where the customer has enabled recording)
- Transcripts
- Call metadata (such as time and duration)
- Derived lead or booking records

Retention periods for each of these categories are configured per account rather than fixed by Monarc. When a customer requests deletion, Monarc actions that request across these categories. Backups that may contain this data are cycled on a routine schedule.

5. Requesting Deletion

To request deletion of your personal data, contact us at
privacy@usemonarc.com. We will process your request within 30 days.

6. Contact

Monarc Technology
privacy@usemonarc.com

Compliance & Trust

  • PDPL UAE
  • DPDP India
  • Designed to align with ISO 27001
  • Security-first engineering