Privacy Policy

Last updated: 24 August 2026

Waitlist signups may redirect to our thank-you confirmation before follow-up email.

1. Introduction

Monarc ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.

2. Information We Collect

Name, email address, company name, job role, company domain, and any message content submitted through our forms. We also collect standard analytics data including pages visited, time on site, device type, and referral source.

3. How We Use Your Information

To respond to enquiries, manage waitlist signups, send product updates and launch notifications (only if you opted in), improve our website and services, and comply with legal obligations.

4. Lawful Basis for Processing (GDPR)

Where the General Data Protection Regulation (GDPR) applies, we process your personal data on the following lawful bases:

- Consent: We rely on your consent for (a) contacting you about forms and waitlist submissions, and (b) all analytics and tracking cookies. Analytics tools do not run until you accept analytics cookies via our cookie banner. You may withdraw consent at any time by updating cookie preferences, contacting us, or clicking unsubscribe.

- Legitimate interests: We rely on legitimate interests for essential site security and fraud prevention only — not for analytics.

- Legal obligation: We may process data where required to comply with applicable law.

5. Monarc Voice and Call Data

Monarc Voice is in development. When it is made available to a customer, Monarc processes the following categories of data on that customer's instructions: audio of calls where recording is enabled; transcripts of calls; the caller's phone number; enquiry details a caller provides; call metadata such as time and duration; and the resulting lead or booking record.

Monarc acts as a processor of this data on the customer's instructions. The business operating the phone line is the controller and holds the legal obligations for its own calls. Callers who want their data removed should contact the business they called. Monarc will support that business in actioning the request.

Recording is a per-account configuration and can be disabled. Calls are not recorded unless the customer enables recording. Where recording is enabled, the call flow can be configured to provide a notice to the caller. The customer is responsible for ensuring that notice and any consent meet the rules that apply to them, and should confirm those requirements with their own advisers.

This data is protected through tenant separation, encryption in transit and at rest, role-based access, and audit records. Retention is configurable per account. Data handling for Monarc Voice is designed to align with UAE PDPL and India DPDP requirements. This is a design statement, not a certification claim.

6. Regional Data Protection Alignment (PDPL & DPDP)

Monarc processes personal data in alignment with PDPL (UAE) and DPDP Act (India) requirements, alongside GDPR where it applies. PDPL and DPDP are examples of regional privacy regimes we design our practices around; Monarc is a global product, and this alignment does not limit our services to any single jurisdiction. We do not claim certification under these laws by virtue of this alignment statement alone.

7. Data Storage

Your data is stored securely. We use industry-standard encryption and access controls. We do not sell your data to third parties under any circumstances.

8. Cookies and Analytics

We use cookies and analytics tools — Google Analytics, PostHog, Microsoft Clarity, and Ahrefs — to understand how visitors use our site. These analytics and tracking tools load only after you accept analytics cookies; if you decline, they are not loaded. See our Cookie Policy for details. You can change your choice or disable cookies in your browser settings at any time.

9. Data Retention

We retain your information for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time.

10. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@usemonarc.com.

11. Third Party Services

We use the following third-party tools that process data on our behalf: Google Analytics (website analytics), PostHog (product analytics), Microsoft Clarity (session replay and heatmaps), Ahrefs (website and SEO analytics), and Resend (email delivery). Analytics tools (Google Analytics, PostHog, Microsoft Clarity, and Ahrefs) run only after you accept analytics cookies. Each provider is bound by their own privacy policy and applicable data protection law. We do not authorise these providers to use your data for their own purposes.

12. Changes to This Policy

We may update this policy from time to time. We will notify users of significant changes via email or a notice on our website.

13. Contact

For any privacy-related enquiries: privacy@usemonarc.com | +971 521402955 | United Arab Emirates

Compliance & Trust

  • PDPL UAE
  • DPDP India
  • Designed to align with ISO 27001
  • Security-first engineering